It is a unrealistic idea that you as the admin can support products that you do not understand. Sure, that is a FAR LEFT comment, but it's true.
Sure we all have somewhere to start, but a good admin will at least scan the readme, install docs, and knowledge base before calling the product stupid. Generally products are as great as you know them.
I see this again and again, admins will become very frustrated with ZENworks because they have not taken the time to understand what they are doing. You must at least have a 10,000 ft view of the product and how it functions. Otherwise it is hopeless.
About Me
- Jared
- The Halloween kid currently works as a Senior Systems Engineer at Data Technique, Inc., a Novell Platinum Partner located in Kansas and Missouri. He started supporting networks at 10 and hasn't stopped. Instantly falling in love with NetWare, Linux, and receiving a CNE certification at 19, he enthusiastically supports networks and can be found in the OS, ZENworks, and Administration-tools forums.